X

Receive 10% off our new AW20 collection when you sign up to receive occasional email updates from us.

Search

DELIVERY AND RETURNS

At www.cortana.es you can buy a selection of the ready to wear collections.

 

HOW TO BUY:
1. Select your size and color.
Make sure you have chosen the correct size by using the guidelines in our size chart.
All clothing is shown in Central European sizes, through the size guide you will see its equivalent in other systems.

2. Choose the country in which you wish to receive your purchase. We ship to most countries, if you do not find yours please send an email to shoponline@cortana.es.

-Depending on the country the shipping costs will vary.

-Remember that customs duties/taxes may apply to countries out of the European Union.

-Cortana does not ship to the following areas of the countries of the European Union: Ceuta, Melilla and the Canary Islands (Spain), Helgoland and the town of Büsingen (Germany), the Faroes and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione or areas of Lago di Lugano (Italy), Channel Islands and Gibraltar (United Kingdom).

3. In order to complete your purchase, you need to select either payment with a credit card or with a PayPal account. Both are secure methods of payment.

4. Complete the form with your address, billing information, and select your desired method of payment.

5. If your data is validated, the request will complete successfully and you will see the confirmation of purchase along with your order reference. You will also receive this information via e-mail.

 

SHIPPING COSTS:
Shipping costs differ depending on the country of destination and the product. The shipping costs are automatically calculated and are reflected in the payment page.

The goods always travel with postage prepaid and charged on the invoice.

We remind you that customs charges or taxes of the country shall be borne by the customer.

-For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.

 

CUSTOMS & TAXES:
-Depending on the destination country shipping costs vary.

-Also according to the country different charges will in respect of customs duties/taxes. These costs are borne by the client.

-For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.

 

METHODS OF PAYMENT:
You can make payments through PayPal, credit card, or debit card (Visa, MasterCard, Amex). It is not necessary to have a PayPal account in order to buy at www.cortana.es

DELIVERY:
Shipments are usually done in 48 hours upon purchase.
The exact delivery date will vary depending on the country of delivery.
The garments in “pre-order” are shipped approximately on the date that appears on the web when you buy it. In some cases the date may vary slightly, in that case, we will contact you to communicate any changes.
Delivery times are approximate and a delay in it in any does not include a possible claim for damages.

TRACKING ORDERS:
When the order leaves the CORTANA warehouse, you will receive an email confirmation with the tracking number of the carrier company.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SENT?
For safety reasons, we cannot change the address to which your order is shipped. In case you are not present at the moment of delivery, the carrier will leave a note with information in order to organize a new delivery date or informing where you can pick up your package.

 

RETURNS:
If for any reason upon receipt of your order you are not completely satisfied, you have 15 calendar days from the date of receipt for returning your shipment. Returned items must be in its original condition, unused with all product labels and all accessories included.

Currently, it is only possible to make a return and a change of size or color is not possible. In order to return your shipment, you need to follow the instructions on the form included in your package.

-The cost of return shipment will be at your expense.
-We remind you that customs charges or taxes of the country when shipping to Spain shall be borne by the customer.
-For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.
Product returns that are incomplete, damaged, modified, or in any condition which Cortana can reasonably believe have been used will not be accepted and will be returned to the customer at their cost.

 

HOW TO RETURN A SHIPMENT:
Enter in the original package the item or items you want to return along with the return form which was included in the original shipment.

1. Put the product in the original shipping box.

2. Complete the returns form and include it in the box.

3. Contact your courier of choice to arrange the time of collection.

Remember that the cost of returning your goods are to be borne by the customer.

 

REFUNDS:
Refunds for orders will be credited to the original purchasers once returned and received at our warehouse. Please allow up to 7-10 working days after receipt of your return, a returns confirmation will be emailed once received to confirm when a refund will be issued.

-Please retain your returns confirmation until you have received your refund.

-Once the refund has been issued a refund confirmation will then be dispatched.

-Please note: All card refunds may take up to 10 business days for your bank to complete, depending on the processing time. Please note that this may vary between card issuers.
We recommend keeping your shipping note until you have received a refund.

 

CUSTOMER CARE:
If you have any further questions you can send an email to shoponline@cortana.es. We will try to answer as soon as possible. Please bear in mind that our customer service hours are Monday through Friday from 9:00 to 18:00 (+1 GMT), except holidays.